Chris Noessel > Masters Project: Free Range Learning Support> Keiko’s scenarios
Introduction  |  Process  |  The Service  |  Experience Prototypes  |  Conclusion  |  Appendices

Keiko’s scenarios

 

Heading to the Aquarium


    Upon arriving at the Aquarium of the Bay, Keiko receives a message that as a Fresh subscriber, she and her visitors receive a discount on tickets, and are invited to use the Ready Room. They are curious about it, so as they purchase tickets, they ask the young man behind the counter where it is. He shows them on a map and points to it.

    In the Ready Room are maps and diagrams that show an overview of the aquarium. There are also computers where they can plan their day. Austin wants to "drive," and he makes their plans with Keiko's input. Their first stop will be the shark exhibits. The software also encourages Austin to prepare some questions he would like to answer on his visit. He types them in. Meanwhile, one of the staff shows Keiko how to get additional information about the exhibits through her cell phone, by turning on the Genius Loci feature specifically for the aquarium. As they pass various exhibits, Genius Loci tries to find connections between the exhibit's topic and Keiko's profile, but only finds a few. The server sends challenges to The Cavalry for those topics that are not linked for future visitors with similar interests.

    They enjoy their visit. Both of them are able to remind each other of things they have read and seen from the Wunderkast. At the White shark exhibit, Austin asks the docent where the shark's dark glasses are, and Keiko laughs and explains to the docent what he means. The docent shows Austin where its "sunglasses" are.

    After their visit, they stop by the Ready Room again, where they can print out a summary of their day at the aquarium. The summary includes information on places they can go and things they can do to learn more about the exhibits they visited. Austin is also reminded of the questions he asked before going in, and he and Keiko try to answer them together on their way home.

    By the time Suki picks up Austin Sunday evening, he has convinced Keiko to let him keep the glasses and the media guide so he can be sure to catch shark programs on the Discovery Channel. When he has gone, she calls Fresh to arrange pickup of the shark box and arrange to have the Hawaii box delivered.

    When Fresh receives the box, it notes the missing items. A service representative calls Keiko and verifies that she intended to purchase these items, explaining that the charge will show up on her next monthly bill. Keiko agrees to the charges but only half-hears the operator, as she is engrossed in the Hawaii Wunderkast.

NEXT> Experience Prototyping the ideas.


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