Chris Noessel > Masters Project: Free Range Learning Support> Monthly Statements
Introduction  |  Process  |  The Service  |  Experience Prototypes  |  Conclusion  |  Appendices

Monthly Statements

  Being a service, customers are charged each month for use of the service in the prior month. These statements can arrive via email or post, per the customerís preference, and provide a small, recurring opportunity to update customers on service changes or upgrades as well as new opportunities. It is also an opportunity to congratulate them for their level of participation and success in the service, helping the learner with their goals.

Monthly bills from the service act to remind members of their learning activities.
Monthly bills from the service act to remind members of their learning activities.

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